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Serviços orientados ao paciente

Direct-to/from-Patient

As the global leader in Direct-to-Patient (DtP) and Direct-from-Patient (DfP) services, we help patients worldwide access their medications more easily.

As the global leader in Direct-to-Patient (DtP) and Direct-from-Patient (DfP) services, we help patients worldwide access their medications more easily.

Our teams manage every aspect, determining the optimal routes to ensure products, samples, and supplies reach their destinations quickly and securely.

As a trusted partner to sites and laboratories globally, we deliver reliable solutions and end-to-end visibility across the entire supply chain. As part of UPS, we have access to an unequalled global network. With multiple distribution and retrieval models available, we tailor every supply chain strategy to meet the specific needs of each study.

DtP Services

Our Direct-to-Patient (DtP) services deliver time and temperature-sensitive medications, devices, and supplies directly to patients, minimizing disruption to their daily lives. Most carriers can take it to the door, but we deliver it over the threshold, safely, on time, and in full regulatory compliance, whatever the patient needs.

  • Strategic, cost-effective planning for the handling of products from standard to white-glove
  • Simple ordering and real-time tracking through our integrated systems
  • Trained drivers for safe, secure, and confidential home delivery, even in hard-to-reach locations
  • Full chain-of-custody management from collection to patient or healthcare provider
  • 24/7 Control Tower monitoring for real-time oversight and on-schedule delivery
  • End-to-end cold chain management, including validated packaging and temperature monitoring
  • Distribution of oral medications and compounded products from site or central pharmacy
  • Delivery of remote monitoring devices and wearable technologies
  • Supply of patient kits for blood monitoring, drug administration, and education

DfP Services

Our Direct-from-Patient (DtP) services begin in the home, supported by our global network of qualified clinicians. We collect, process, package, and ship biologic samples with integrity and timely delivery to your laboratories. We also retrieve used or unused medications, empty vials, devices, and small medical equipment to ensure accountability and reconciliation.

  • Solutions designed to reduce complexity and mitigate risk
  • Expert guidance on evolving global, regional, and local regulations (e.g., China, France, Japan)
  • Robust systems and processes to maintain study blinding and patient confidentiality
  • Validated cold chain packaging, temperature monitoring, and GPS tracking
  • IATA-trained personnel skilled in the handling, classification, and labeling of dangerous goods
  • Access to convenient UPS drop-off points for added flexibility
  • Time-specific pickup scheduling to meet study requirements

Explore our patient driven services

Contact Us.

Surpassing expectations. Pushing boundaries. Meeting challenges with innovation. Our experts and customer service specialists are available to discuss your precision logistics requirements.

Contact us on +1-800-627-5361 (US)